how to change my email address in microsoft teams app

#HOW TO CHANGE MY EMAIL ADDRESS IN MICROSOFT TEAMS APP INSTALL#
#HOW TO CHANGE MY EMAIL ADDRESS IN MICROSOFT TEAMS APP UPDATE#

After installing the Freshdesk bot, all notifications on the tickets assigned to you in Freshdesk will be sent right here.

#HOW TO CHANGE MY EMAIL ADDRESS IN MICROSOFT TEAMS APP INSTALL#

You can also install the bot directly from this link. įind the Freshdesk bot and click Install. Click on the Store icon and navigate to Bots. Installing the Freshdesk Bot inside Microsoft Teams Once this setup is complete, you can start receiving ticket notifications on Microsoft Teams by installing the Freshdesk bot. Once you do this, you would have successfully linked your agent account with Teams. You will be redirected to the Microsoft login page.Įnter the Microsoft ID you want to associate with your Freshdesk email.

On the right side of the screen, you'll notice a block that says ' Connect to Microsoft Teams '.Ĭlick on Authorize.

Click on the profile icon and go to Profile Settings.

Agents who use different email addresses on Freshdesk and Teams will need to manually link their ID to set up the connection.

Once the admin does this, the agents who are logged into Freshdesk with the same Microsoft account they use on Teams will be linked automatically.

Enter your Microsoft account credentials and authorize the connection with Freshdesk. You will be redirected to the Microsoft login page.

Under the Admin tab, navigate to Support Operations > Apps. Login to your support portal as an administrator. Installing Microsoft Teams inside Freshdesk To get started with the integration, you would need to install the apps in both Freshdesk and Microsoft Teams. How do I set up the Microsoft Teams integration? These notifications will show up as conversations with the Freshdesk bot, and you'll be able to add quick replies or notes to your tickets directly from Teams.

#HOW TO CHANGE MY EMAIL ADDRESS IN MICROSOFT TEAMS APP UPDATE#

With the Freshdesk-Microsoft Teams integration, you'll receive instant notifications on Teams whenever there's an update on the tickets assigned to you in Freshdesk. While you're busy collaborating with your co-workers on Microsoft Teams, you might miss out on important ticket updates in Freshdesk. We assure you that this change will not impact your product experience, and no action is required on your part. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We have recently refreshed our branding across our offerings and changed the names of our pricing plans.

How to change my email address in microsoft teams app